Telephone Interview - Fraud Awareness
Conduct effective interviews with customers over the phone to reduce fraud.
Our Telephone Fraud Awaeness Course is designed to give you and your staff the skills to be aware and able to protect the workplace from fraud.
Scammers are inventive and will try at all costs to succeed but with our couse you will be in a position to counteract these threats
To equip staff with a better understanding of the dynamics of human interaction during the course of telephone enquiries or interview situations and to provide an opportunity to examine and adequately deal with a variety of interviewee responses.
Who Should Attend
Customer service/call centre and fraud staff dealing with telephone enquiries who need to alert colleagues of potential fraudulent transactions.