Conduct effective interviews with customers over the phone to reduce fraud.
To equip staff with a better understanding of the dynamics of human interaction during the course of telephone enquiries or interview situations and to provide an opportunity to examine and adequately deal with a variety of interviewee responses.
Customer service/call centre and fraud staff dealing with telephone enquiries who need to alert colleagues of potential fraudulent transactions.
This course is available to be run privately at your discretion.
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