Learn the most effective skills to conduct an interview into any internal or external Fraud
This course draws upon the most respected methods of conversation management to ensure that all aspects of planning, topic management, challenges and evidence gathering are effectively used. University of Portsmouth Accredited version available. 10 Level One Credits. Discover the Cognitive interview (memory and perception) evidence gathering method. Scientifically proven to increase the accuracy of witnesses by up to 50%. Telephone Interview methods enabling you to conduct interviews into the compliance of a claim or allegation over the phone. 4 day University Accredited version available with 10 credits.
To provide an opportunity for delegates to conduct interviews, using familiar interview situations, to a nationally recognised model that develops best practice and communication skills.
Anyone involved in Fraud Investigations either internal fraud or external fraud. Investigators with responsibility to discover the truth from interviews.
What would you say to someone thinking about attending this course? Great presenter and trainer with a wealth of experience. The course was useful and was led in a fun way. The practical exercise(s) were just right.
Myles, Isabel Belgium
This course gave me insight in the thinking of customers and how they (and I) could react on different questions. It is not easy to interview customers by phone, therefore I need to ask the right questions. The 5 W’s and the PEACE model are a great support.
Hanne, Isabel Belgium
This course is available to be run privately at your discretion.
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