Learn the most effective skills to conduct an interview into any internal or external Fraud

This course draws upon the most respected methods of conversation management to ensure that all aspects of planning, topic management, challenges and evidence gathering are effectively used. University of Portsmouth Accredited version available. 10 Level One Credits. Discover the Cognitive interview (memory and perception) evidence gathering method. Scientifically proven to increase the accuracy of witnesses by up to 50%. Telephone Interview methods enabling you to conduct interviews into the compliance of a claim or allegation over the phone. 4 day University Accredited version available with 10 credits.

Course Aims

To provide an opportunity for delegates to conduct interviews, using familiar interview situations, to a nationally recognised model that develops best practice and communication skills.

Who Should Attend

Anyone involved in Fraud Investigations either internal fraud or external fraud. Investigators with responsibility to discover the truth from interviews.

Learning Outcomes

• Research and prepare for a thorough interview
• Understand and apply the effective use of open and closed questions
• Describe the components of good communication skills
• Be fully conversant with local codes of practice in relation to interview procedures
• Conduct interviews to the highest ethical standards
• Identify and develop best working practices
• Manage disclosure of information prior to
• Work within local legislative requirements
• Confidently managing critical incidents during interviews
• Apply both Conversation Management and Cognitive methods of interviewing
• Demonstrate handling documentary and physical exhibits during interviews
• Support witnesses when attending Courts or Tribunals
• Describe the processes of information elicitation techniques