FOUNDATION LEVEL TELECOMMUNICATIONS FRAUD AND RA

An introductory 4 day course to equip front line staff with the basic skills to tackle fraud and Revenue Assurance Issues.

This unique workshop will equip you with the fundamentals of Fraud Management and Revenue Assurance. A four day workshop can be delivered on-site at your office and can provide training for up to 20 staff.

Course Aims

To provide an opportunity to examine the fundamentals of Telecommunications Fraud and Revenue Assurance and appreciate basic counter measures.

Who Should Attend

Front line staff responsible for reducing fraud and RA loss.

Learning Outcomes

  • List top 6 frauds by loss
  • Understand the definition of Fraud and Revenue Assurance
  • Identify why business is vulnerable to Fraud
  • Appreciate the limits of human perception
  • Recognise the elements of fraud and deception
  • Describe the motivation and aim of fraud
  • Reproduce the Intelligence Cycle
  • Relate methods and considerations of Collection Planning
  • Name the elements of Data Validation
  • List the top 6 international Telecommunications Frauds with prevention methods
  • Describe how the GSMA International Intelligence Alert System works
  • Recognise the dangers of Social Engineering
  • Understand what FMS systems are
  • Relate common FMS Inputs and Outputs
  • Consider options for dealing with FMS Alarms
  • Appreciate FMS limitations
  • Acknowledge FMS Vendors and Developments
  • Relate a Risk Philosophy
  • Discuss Risk as Threat or Opportunity
  • Understand Organisational Risk
  • Appreciate Risk Standards and Governance
  • Reproduce a Risk Model

What people said about this course

I would recommend you pay attention, listen and definitely make notes. The most useful for me was the understanding of the fraud types, PBX, IRSF ect and the different strategies to use to minimise the risk. 9-10 Nov 2015 Dublin

Cira , Virgin Media

The course was very interesting. The way it was put together made it interesting and informative. I will do my job better for the knowledge that Focus has given me.

Davina , Emtel, Mauritius

Private Courses

This course is available to be run privately at your discretion.

Click here to fill in our enquiry form.

Telco fraud, GSM Fraud, Fraud and RA, Telecom Fraud.

An introductory 4 day course to equip front line staff with the basic skills to tackle fraud and Revenue Assurance Issues. Find out more about the course here

Fraud Management & Revenue Assurance Courses - Focus