An introductory course to equip front line staff with the basic skills to tackle fraud and Revenue Assurance Issues.

• Front line staff responsible for reducing fraud and RA loss.

At the conclusion of this course the delegate should be able to:

• List top 6 frauds by loss
• Understand the definition of Fraud and Revenue Assurance
• Identify why business is vulnerable to Fraud
• Appreciate the limits of human perception
• Recognise the elements of fraud and deception
• Describe the motivation and aim of fraud
• Reproduce the Intelligence Cycle
• Relate methods and considerations of Collection Planning
• Name the elements of Data Validation
• List the top 6 international Telecommunications Frauds with prevention methods
• Describe how the GSMA International Intelligence Alert System works
• Recognise the dangers of Social Engineering
• Understand what FMS systems are
• Relate common FMS Inputs and Outputs
• Consider options for dealing with FMS Alarms
• Appreciate FMS limitations
• Acknowledge FMS Vendors and Developments
• Relate a Risk Philosophy
• Discuss Risk as Threat or Opportunity
• Understand Organisational Risk
• Appreciate Risk Standards and Governance
• Reproduce a Risk Model